Shipping is free for all orders over €150. If you are a member of our loyalty program, you can get free shipping in exchange for points. For orders under €150, shipping costs are calculated at checkout, based on the chosen delivery location and the package weight.

For packages destined for delivery in metropolitan France, you can choose between the following delivery methods:

Colissimo home delivery or Mondial Relay.

For packages destined for delivery in a different zone, please refer to the following list:

- Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern and Antarctic Lands, Wallis and Futuna:

Colissimo home delivery with signature - Switzerland, Belgium, Andorra, Monaco, Bulgaria, Croatia, Cyprus, Greece, Hungary, Ireland, Italy, Malta, Norway, Romania, Iceland:

Colissimo home delivery with signature

- Austria, Denmark, Estonia, Germany, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom:

Colissimo delivery to post office, Pickup relay & Pickup Station lockers - Rest of the world: Colissimo expert international

Orders are shipped within 24 to 72 business hours after order confirmation (excluding weekends and public holidays).

Items from the Summer 2025 Collection will be shipped starting June 20, 2025. Delivery times vary depending on the destination. For metropolitan France, delivery times are 3 to 6 business days after dispatch. For French overseas departments and territories, Europe, and the rest of the world, delivery times are 7 to 15 business days after dispatch. These delivery times are provided as an indication and do not take into account any delays caused by payment authorization, stock availability, customs clearance times, or any incident beyond our control that may lead to a delay.

After your order has been shipped, you will receive an email with the tracking link and number for your order. If you cannot find or have not received the email containing your order tracking link, please check your junk mail (or spam) folder. If you still cannot find your tracking email, you can contact us at contact@ishaya.fr.

To place an order, simply follow these steps:

1. Add the products you wish to purchase to your cart.

2. Click on "Validate my Cart".

3. Fill in your shipping and billing information.

4. Choose your payment method.

5. Click on "Review Order".

6. Confirm the order.

We accept payments by credit card (Visa, Mastercard, Amex, CB), Apple Pay, and PayPal.

We accept returns within 14 days of receiving your product. The item(s) must be sent in their original condition (packaging, accessories, tag, etc.). To return an item, simply follow these steps:

1. Contact us by email: contact@ishaya.fr.

2. Provide the order number and the email used for the order.

3. Follow the instructions to return your item. Once your request is approved, you will receive a confirmation email with shipping guidelines.

Only new, unworn, and unsoiled items will be refunded. The item must be returned in its original packaging with the clothing tag. The refund will be issued within 14 business days after our warehouse receives your package, using the payment method chosen for the order.

If you receive a damaged item, please contact our customer service at contact@ishaya.fr within 7 days of receiving your order. If your package is damaged, please refuse delivery with the carrier and take photos of the packaging or box. Then, please contact our customer service.